Freightliner Custom Chassis is the only chassis builder to offer around-the-clock toll-free support directly from the manufacturer. Designed for unsurpassed peace of mind, 24/7 Direct gives you access to trained Freightliner personnel with an average of 19 years’ experience. If for some reason your phone drops the call, or you hang up, a technician will call you back by the end of the day. In many cases, if you’re willing to try a few things, our technicians can get you back on the road. If not, they’ll send out a technician who can.
From general support to technical inquiries or breakdown assistance, our friendly phone support team is ready for anything – and can even arrange for roadside assistance, should it be necessary. Simply call 1-800-FTL-HELP.
FCCC also offers the largest, most comprehensive service network in the industry, with 450+ Freightliner-branded service locations throughout North America. To locate a service center, click here.
For easier access to the breadth of 24/7 resources, we also offer a 24/7 Direct app for iPhone, Android and Windows devices. The reimagined app featuring OwnerHQ helps you locate service dealers, provide feedback on service experiences, store and share maintenance logs, and access service checklists, owner and maintenance manuals, dash light descriptions, FAQs and more. And of course, our factory-direct phone support is always just a click away.